• What does a group walk include?

The price includes collection and drop off at your home, transport to a suitable walking spot, a wash down at the end of the walk (with warm water in the winter) and a towel dry. Plus we can refresh water bowls and feed your dog once back home, if food is prepared ready for us, if you are not at home. 

• Can you hold keys for my home so you can walk my dog when I'm not there?

We can hold your keys if required, which will be kept in a safe place away from any identifying paperwork we may have for you.  We never use keys to gain acess to your home unless you have arranged this with us beforehand. We welcome and encourage the use of  CCTV to monitor us in your home at any time during collection and drop off. 

• What time are walks?

Group walk collections take place generally between 8am and 1pm. Any dogs needing lunchtime walks will be collected between 10am and 1pm. 

For a one hour walk, your dog will usually be out for two hours or so, depending on travel time to collect other dogs and location of the walk.  I always walk for longer when I can and give the doggies a bit extra time out playing with their friends if they are high energy.

  Solo walks and home visits are carried out mornings and afternoons.  Solo walks are straight from your home.

• Will you assist with any training needs and adhere to any training regime we are working on? Will you give us regular  reports on our dogs progress?

Yes, our walks always include training, as it is so important to be in control when walking in public areas. Just let us know your requirements at the meet and greet and we'll go from there. We have extensive knowledge in basic training and some behavioural issues and how to deal with them, so rest assured your dog will have fun but in a structured way. 

• Are dogs assessed before group walks? Will my dog be walked with aggressive dogs?

All dogs are fully assessed to ensure they meet our requirements for group walks.  Aggressive dogs are NEVER walked on group walks, we have solo walks for these dogs.

• How many dogs will you walk at once?

We are insured to walk up to six dogs at any one time.  Although, we usually try to stick to four dogs only so we can give them the extra attention they need.

• Will my dog be let off lead?

  You will have been asked to sign a document that informs us of whether you permit us to let your dog off lead. If you don't allow it, your dog will be kept on lead at ALL TIMES.

  Although if you do permit off leash time, we will occassionaly feel it is safer for them to be kept leashed, if we don't feel their recall is reliable enough to ensure their safety.

• Will my dog be left unattended in your vehicle at any time?

Collection and drop off routes are planned so as to ensure your dogs spend the minimum amount of time in the vehicle.  Air conditioning is provided during summer months and drinking water enroute.  Drop offs and pick ups are super quick so your dog is not left unattended for more than a few minutes. We always try and park where we can see the vehicle also.

• Will my dog come home muddy after a walk?

We always give the dogs a wash down with warm water and towel dry after a walk.  If your dog has a particularly thick coat, they may still be quite wet when they arrive home.  If you wish us to leave them in a particular room when dropping off, please do let us know.

• Where do you walk?

We always walk in the countryside, (except for some solo walks), away from main roads and try to visit different places to provide extra stimulation and new sights and smells for your dogs.

• I work shifts, can I change my walks weekly?

Yes, we book walks weekly on a Sunday for the following week.  Sometimes a walking space may not be available, but a home visit and short walk will take place in this case.  you will be notified of this beforehand.

• Will you walk my dog even in the rain, cold, snow, heat?

We will always walk your dog no matter how cold or wet it is outside.  All dogs need exercise and mental stimulation, regardless of the weather.

During extremely hot weather, walks will be carried out very early and may be shortened.  We will walk in the woods and by water so they remain cool.  Walks may also be replaced by home visits and garden let outs if it really is too hot. You will be charged accordingly of course.

• Will my dog be taken to the vet if they injure themselves?

Your dog will be cared for as one of our own whilst out walking, but as always, dogs will be dogs and minor injuries can happen, ie scratches, cuts etc. We will always contact you or your emergency contact if something happens, so you can decide on a course of action.  If we cannot get hold of you, we will take your dog to your registered vet or a closer one if it is considered a real emergency. We are Pet First Aid trained and always carry a first aid kit, so any small cuts and abrasions can be dealt with.

• Can I cancel my walk once booked?

You can cancel your walk free of charge if you contact us at least 24 hours before the walk is due to take place.  If less than 24 hours, a full charge will apply.